Client Services Representative

About the role

Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.

Responsibilities

• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• Build and maintain all routes building new client quotes, creating and implementing new routes, and consolidate existing routes.
• Build positive client relationships by frequently checking in and following up on questions or concerns they may have.
• Ensure all client communication and requests are being responded to and are completed in a timely manner.
• Generate and review reports on a daily, weekly, and monthly basis.
• Maintain calendar adjustments including weather delays, holidays, minimum releases, etc.
• Expediting concerns and issues to the appropriate team.

Requirements

Provide a high level of customer service communication and care. When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language.

Qualifications

Staff will be cross trained with other FirstAlt departments as directed by management. Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Pay

Compensation ranges from $45,000 - $50,000 depending on experience.

About the company

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.