Client Services Administrator

Description And Responsibilities

Open Sky is seeking an organized and detail-oriented financial administrator to serve in the full-time position of Client Services Administrator. Under the supervision of the Client Services Manager, they will oversee Rep Payee tasks such as monitoring accounts for resource limits, benefit status, processing rep payee requests and monthly payment/transfers for clients. They will also act as a liaison and resource for program personnel and individuals served on Social Security issues and questions and assist program personnel with paperwork on an ongoing basis.

• Ensure accuracy of budgets sent by team and implement as indicated.
• Provide necessary feedback/guidance to teams as needed to ensure compliance.
• Ensure proper transfer of funds from the Central Account to fund the True Link cards in accordance with monthly budget or team request.
• Complete necessary journal entries in the accounting software.
• Aid in the completion and submission of all Social Security reports, including new applications and annual reports.
• Record monthly Social Security deposits into each client account.
• Send monthly Rep Payee Transaction Reports and Room & Board/Loan Statements to program management for review and filing.
• Aid in training program management regarding agency Client Funds and Charges for Care Policies and Procedures, as well as Social Security requirements.
• Aid in managing food stamp entitlements on behalf of clients served including scanning cards for monthly funding.
• Assist with the management of Client Services daily mail.

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Benefits Of Working For Open Sky

• Excellent Supervision (Individual and Group)
• Professional Development and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• Tuition Reimbursement Program
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Lifetime Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program

Pay And Schedule

Base Rate USD $23.00/Hr. This is an in-person position with a schedule of Monday-Friday day shift.