Client Services Administrator

About the role

Open Sky Community Services is an organization dedicated to providing services that promote productivity and fulfillment for individuals, focusing on anti-racism, inclusion, diversity, and justice. We are part of a community of over 1,300 professionals who apply innovative, evidence-based practices to improve lives in Central Massachusetts and beyond.

Responsibilities

• Maintain and monitor accounts for resource limits and benefit statuses
• Process rep payee requests and monthly payments/transfers for clients
• Act as a liaison and resource for program personnel and individuals served on Social Security issues
• Aid program personnel with paperwork on an ongoing basis
• Ensure accuracy of budgets sent by team and provide necessary feedback
• Implement budgets as indicated and ensure compliance
• Transfer funds from the Central Account to True Link cards according to monthly budget or team request
• Complete journal entries in the accounting software
• Prepare and submit Social Security reports, including new applications and annual reports
• Record monthly Social Security deposits into each client account
• Generate monthly Rep Payee Transaction Reports and Room & Board/Loan Statements for review and filing
• Train program management on Client Funds and Charges for Care Policies and Procedures, as well as Social Security requirements
• Audit program records and support audit procedures
• Awareness of past due Room & Board/Loan accounts
• Manage food stamp entitlements for clients served, including scanning cards for monthly funding
• Pay monthly bills for Rep Payee Individuals on time
• Aid in managing Client Services daily mail

Requirements

• High school diploma or equivalent
• Valid drivers license and acceptable driving history
• Associates Degree in Accounting or related field preferred
• Experience with non-profit bookkeeping preferred

Qualifications

• Organized and detail-oriented
• Excellent communication skills
• Ability to manage time effectively and efficiently

Skills

• Non-profit bookkeeping
• Communication
• Time management

Benefits

• Excellent Supervision (Individual and Group)
• Professional Development and Training Opportunities
• Generous paid time off plan (29 days in first year, increasing to 32 days in second year, and up to 43 days)
• Tuition Reimbursement Program
• Medical, Dental, and Vision Insurance with Prescription Plan
• 403(b) Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible for Public Student Loan Forgiveness Program

Pay

Details TBD

Schedule

Full-time position with Monday-Friday day shift