Client Services Administrator
Neuropath Behavioral Healthcare · Cherry Hill, NJ · 1 mo ago
On-siteCustomer Service$20–$23/hrFull-time
Duties/Responsibilities
- Interacts with clients via telephone or email, to provide support and information on our services.
- Collections and enters requests for new or additional services.
- Case assignments & Service Scheduling
- Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Performs client satisfaction calls.
- Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
- Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
- Attends in-service training as required by regulation.
- Adheres to all agency administrative and clinical policies and procedures.
- Performs other related duties as assigned.
Requirements
- Salary starts at $18 per hour
- At least a year of relevant experience
- eClinical Works or similar EMR experience is required
- Must have experience in an office setting
- Onsite, Monday through Friday, from 9:00am to 5:00pm
- Must pass all state and federal background checks
- A pre-employment, post conditional job offer drug screen is required for this role
Skills/Abilities
- Medical scheduling experience is required
- Healthcare or Behavioral Healthcare experience is required
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Bilingual in Spanish, Portuguese, or Creole preferred
Education
- Associate’s degree required; Bachelor’s degree preferred.
Benefits
- A dynamic work environment
- Opportunities for professional growth
- Competitive Pay
- Paid Time Off & Sick Pay (Full-Time): PTO accrual based on years of service (13–20 days annually). Sick Time Off (STO) up to 40 hours per year.
- Paid Time Off & Sick Pay (Part-Time): PTO accrual based on years of service (up to 40 hours annually). Sick Time Off (STO) up to 40 hours per year.
- Ongoing Job Training
- Health and Ancillary Full-Time Benefits: ICHRA Health Coverage Reimbursement Plan Short/Long Term Disability Life Insurance 401K