Client Services Account Lead (Large Group Account Lead)

About the role

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Large Group Account Lead, you’ll be at the center of the employer experience—building trusted relationships, guiding large employer groups through complex moments, and ensuring they feel confident, supported, and successful at every stage of their journey. You’ll collaborate with dedicated colleagues, embrace a spirit of innovation and ownership, and build an enriching career with us while helping employers deliver meaningful benefits to their people.

Responsibilities

• Regularly serve as a trusted partner for large employer groups, building strong, consultative relationships that drive satisfaction, retention, and long-term success.
• Take ownership of the employer service experience by anticipating needs, identifying risks early, and keeping relationships healthy and on track.
• Lead the resolution of complex, high-impact service issues, ensuring accuracy, accountability, and root-cause solutions.
• Act as a strong advocate for employers, coordinating across internal teams to drive timely outcomes and reinforce the value of Alegeus solutions.
• Communicate with clarity and confidence, providing proactive updates, guidance, and education to employers and internal stakeholders.
• Deepen your expertise in Alegeus platforms, plan design, and CDH products while contributing to continuous improvement and team initiatives.

Requirements

• 4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field.
• Experience supporting external customers or business stakeholders and resolving complex, multi-issue inquiries.
• Preferred experience in healthcare, benefits administration, financial services, or another regulated service environment.
• Bachelor’s degree or equivalent relevant experience.

Skills

• Strong relationship-building, communication, and problem-solving skills.
• Ability to manage complex situations, take proactive ownership, and collaborate cross-functionally.
• Maintain composure in a fast-paced, regulated environment.

Benefits

• Flexible work environment (25% hybrid in Maitland, FL).
• Competitive salaries, paid vacation, and holidays.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.

Pay

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range: $53,000.00 - $90,400.00