Client Service Specialist

Essential Duties and Responsibilities

• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in progress
• Provide direction to and coordinate with production and scheduling departments
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Required Skills and Abilities

• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
• Effective communications skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have the ability to work effectively in stressful situations and meet stringent deadlines
• Able to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
• Able to work non-traditional hours (as needed)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Requires fine motor hand and arm movement, manual dexterity and coordination.
• Must be able to access and navigate each department in the facility

Benefits

• Medical
• Dental
• Vision
• Life and AD&D Policies
• Short and Long-Term Disability
• 401K with Company Match
• Paid Time Off
• Paid Volunteer Time Off