Client Service Specialist

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Qualifications

• Experience in customer service preferred.
• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office applications.

Benefits

• Competitive compensation
• Comprehensive benefits package
• Medical, dental, and vision insurance
• Paid vacation/sick days
• 401(k)
• Moderate employee pet discounts

Pay

The range for this position is from $16 to $19 per hour.

Schedule

Hours may vary based on department needs.