Client Service Representative Veterinary Hospital at the Lake

About the role

Veterinary Hospital at the Lake provides full-service small animal care to Sherrills Ford, NC and the surrounding communities. We are also home to the region’s only referral specialty center for small animal reproduction.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Affords assistance in the updating of client/patient files, as needed.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Adds to client satisfaction by ensuring all activities and interactions result in the highest level of client satisfaction.

Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retail benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

USD $15.00 - USD $17.00 /Hr.