Client Service Representative - Springwood Veterinary Hospital - TX

We are seeking a dedicated and customer‑focused individual to join our team as a full‑time Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check‑ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check‑out processes, including scheduling follow‑up appointments and providing post‑operative care instructions.
• Provide the first impression of the hospital to clients and patients, handling many tasks at once with interruptions.
• Apply knowledge of the veterinary world, critical thinking, and schedule maintenance.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast‑paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well‑being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting (a plus).

Pay

Hourly rate: $15.00 – $17.50, commensurate with experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets
• Access to Veterinary Innovative Partners (VIP) network of veterinarian‑owned hospitals

Veterinary Innovative Partners (VIP) is a network of veterinarian‑owned and operated hospitals across twelve states, dedicated to providing resources, mentorship, and autonomy for veterinary teams while delivering the best possible care for pets.