Client Service Representative, Part Time

Webster, TX

About the role

Join a team that values your expertise and puts people—and pets—first! For many years, Gulf Coast Veterinary Specialists (GCVS) has been a trusted leader in emergency and specialty veterinary medicine, providing advanced care, innovative treatments, and compassionate service to pets and their families across the region. In addition to its flagship hospital, GCVS proudly serves the community through its satellite location in Webster, extending access to specialty expertise and high-quality veterinary care closer to home.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Qualifications

• Exceptional First Impressions: Outstanding communication and customer service skills to ensure clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Ability to thrive in a fast-paced environment, navigate unexpected situations, and handle unanticipated tasks with grace.
• Customer Service Excellence: Proven track record of building positive relationships and providing outstanding service.
• Flexibility and Adaptability: Team player who thrives in a collaborative environment and adapts to situations where protocols may not apply.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus.

Skills

• Exceptional communication and customer service
• Strong multitasking and problem-solving abilities
• Collaborative and adaptable team player

Pay

$18 - $20/hr. based on experience and credentials

Schedule

Part Time
Tuesday & Thursday
6:30am – 4:30pm

About GCVS

GCVS is a leader in specialized care for companion animals, recognized for our dedication to excellence and collaboration with the veterinary community. Our mission is to provide the highest standard of care through advanced diagnostics, innovative treatments, and compassionate service. We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us.

Nearby Communities

GCVS in Webster, TX attracts veterinary professionals from throughout the Greater Houston and Gulf Coast region, including:

• Houston, TX
• Pasadena, TX
• Pearland, TX
• Friendswood, TX
• League City, TX
• Clear Lake, TX
• Alvin, TX
• Dickinson, TX
• Seabrook, TX
• Kemah, TX
• Texas City, TX
• Santa Fe, TX

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.