Client Service Representative, Part Time

$18 - $20 /hr. | PART TIME | Colorado Springs, CO

About Uintah Pet Emergency

Equipped with advanced diagnostics, a modern surgical suite, and an in-house pharmacy, our hospital is committed to providing compassionate, high-quality emergency medicine while supporting pets, clients, and referring veterinarians throughout the region.

Job Description

As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests. This person will drive customer satisfaction by fielding inquiries, patient triage and maintaining current hospital policy and protocol knowledge.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Qualifications

• Exceptional First Impressions: Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Versatile and able to navigate unexpected situations with ease.
• Customer Service Excellence: Ability to provide outstanding service aligning with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About Uintah Pet Emergency

Uintah Pet Emergency is a dedicated emergency veterinary hospital serving Colorado Springs and surrounding communities. Our experienced veterinarians and technicians are passionate about emergency medicine and committed to providing expert care outside of regular veterinary office hours. Equipped with advanced diagnostic capabilities, a modern surgical suite, and a fully stocked in-house pharmacy, our team is prepared to handle a wide range of medical and surgical emergencies with compassion, skill, and efficiency.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.