Client Service Representative - FT - Stop 11 in Greenwood

About the role

At Noah’s Stop 11 Animal Hospital, the needs of the pet and pets’ family come first. As a Client Service Representative (‘CSR’), your stellar communication skills will directly contribute to providing competent and compassionate health care for pets and a warm, memorable experience for their human families. We’re looking for an enthusiastic, compassionate, and skilled CSR to help us continue to be "The Best Friend to our Clients' Best Friends."

Our ideal team member will understand the importance of exceptional client service and patient advocacy, and how it relates to helping choose the best preventive and urgent care for pets. The right person should have a positive attitude, an ability to work efficiently under pressure, and is passionate to learn and grow in our practice, as well as their career.

Noah’s Stop 11 Animal Hospital is a general practice accredited by the American Animal Hospital Association, demonstrating our unwavering commitment to veterinary excellence. Our multi-level development programs are the first of their kind in Indiana and empower employees to thrive in their environments, leading to a more successful career.

Responsibilities

• Provide exceptional client service and patient advocacy.
• Communicate effectively to ensure competent and compassionate health care for pets.
• Create warm and memorable experiences for clients and their pets.
• Assist in choosing the best preventive and urgent care for pets.
• Work efficiently under pressure while maintaining a positive attitude.
• Engage in continuous learning and growth within the practice.

Requirements

• High School Diploma or equivalent required.
• One-year related medical office experience required; veterinary clinic experience preferred.
• Flexible schedule.

Benefits

• Industry-leading pay with opportunities for bonus, overtime, and increases.
• Paid Time Off and paid holidays.
• Comprehensive benefits (Health, Vision, and Dental).
• $100 Scrub Allowance.
• Discounts on services and products for your own pets.
• Employee Assistance Program for you and your household.
• Additional options: 401k, short-term/long-term disability, LifeLock, and supplemental life insurance.
• Multi-level development program designed to systematically increase knowledge and skillset.

Core Values

• Compassion
• Easy to do Business With
• Passion
• Integrity
• Memorable Client Experiences
• Excellence
• Helpful
• The Right People