Client Service Representative- Financial Coordinator

About the role

We are seeking an experienced Client Service Representative and Financial Coordinator to join our hospital. Are you looking to be a part of a team that feels like family, while having the support and resources to push your career forward? Oahu Veterinary Specialty Center is seeking a motivated, personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Always changing, fast paced, learning something new every day, feeling rewarded and that you made a difference, opportunities for advancement, drama free — all in a supportive large respectful workplace. We are the largest, most advanced hybrid veterinary clinic in the state. We are currently expanding our team and if you are a hands on learner, are compassionate, professional, have a sense of humor AND your goal is to make sure our clients and their fur babies have an exceptional experience WHILE providing the best medicine possible, this is the CAREER for you!

Responsibilities

• Set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities
• Serve as the connection between hospital operations and client communication
• Direct communication with doctors regarding treatment plans, creating estimates, providing daily financial updates and presenting these plans to clients
• Daily calls to clients regarding hospitalized pets, financial updates
• Creating estimates for surgeries and treatments directed by doctors
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and doctor recommendations
• Managing medical records, charts, reports and correspondence
• Appointment management: obtain histories, medical record keeping, invoice and patient discharge, prepare and dispense prescriptions, and educate clients

Qualifications

• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
• 2 years’ experience in customer service and cash handling
• Full-time with flexible availability
• Able to multi-task in a busy environment
• Able to provide excellent client service
• Passionate about patient care
• Team oriented

Pay

$20 – $24/hr

Benefits

• Medical, dental, and vision insurance
• Paid vacation (for full-time employees only)
• Paid sick days
• 401(k) plan
• Continuing education (CE) allowance
• Partner discounts
• Uniforms provided
• Generous personal pet care discounts
• Generous employee pet discounts

Schedule

Full-time with flexible availability; must have open/flexible availability