Client Financial Representative

Job Overview

Fairview is seeking a Customer Financial Services (CFS) Representative to support patients with their financial and billing needs.

Responsibilities

• Review and respond to claim rejections, requests for documentation, and payment discrepancies from internal and external sources.
• Answer emails and respond to client calls related to billing inquiries and account discrepancies.
• Conduct detailed research on client and patient accounts to resolve billing and past due balances to help reduce aging receivables and avoid preventable losses (e.g., missed filing deadlines).
• Identify and escalate trends and recurring issues in billing to uncover system issues.
• Respond to inquiries regarding statements, balances and account discrepancies in a professional and timely manner.
• Partner with clients to obtain required billing and coding information.
• Collaborate with internal teams including billing and customer service to resolve complex issues.
• Add manual charges as needed, ensuring accuracy and compliance.
• Verify insurance benefits to support accurate billing and maximize reimbursement.
• Maintain accurate records of all corrections and communication for audit and compliance purposes.

Required Qualifications

• 3 years patient financial experience including registration and working with insurance companies.

Benefit Overview

Fairview offers a comprehensive benefit package including medical, dental, vision plans, life insurance, short-term and long-term disability insurance, paid time off and sick leave, tuition reimbursement, retirement, early access to earned wages, and more!

To learn more about the benefits, please visit: https://www.fairview.org/careers/benefits/noncontract

Pay

Compensation within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.