Client Service Representative | CSR

About the role

Experience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you'll be part of an organization that cares for its employees as much as the clients and patients they serve. Since 1966, Interim HealthCare has been an employer of choice to Client Service Representatives seeking a fulfilling career where management supports them for the meaningful work they do. Our leadership team is comprised of more than 65 percent nurses and medical professionals, so we understand what it takes to deliver exceptional care and stand ready to support you. If that's the kind of company you thrive in, you are made for this!

Responsibilities

• Assist the manager in ensuring compliance with California state regulations, quality and operational standards
• Schedule staff and improve the process of client scheduling for home care services
• Document job orders, receive referrals and assist with staffing orders
• Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
• Verify client insurance and assist with office functions such as marketing, payroll and collections

Requirements

• High School Diploma or equivalent
• Minimum of 6 months experience in healthcare or a related industry preferred
• Scheduling experience required, home care scheduling experience preferred
• Must reside within 30 miles of office location in Yuba City, CA
• Ability to pass a Criminal Background Check, TB test and Drug Screen (we do not test for THC)
• Current CA Driver's License and your own reliable transportation
• Understanding of state and federal home care standards and regulations is a plus
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency

Benefits

• $23.00 - $25.00/Hour DOE
• Make a positive impact in the lives of others through the work you do
• Family-oriented culture that promotes work-life balance
• Online training, growth and ability to earn CEUs
• Tuition discounts through Rasmussen University
• Generous PTO, Holiday Pay, Medical/Dental/Vision & 401(k) Benefits

Schedule

Monday - Friday 8a-5p

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