Client Service Representative (CSR)

Position Overview

The Client Service Representative (CSR) plays a vital role in creating an outstanding client experience. As the first and last point of contact, this position sets the tone for each visit by providing a warm, professional, and welcoming atmosphere. The ideal candidate is a true “people person” who thrives in a fast-paced environment and enjoys building relationships with clients and their pets.

Key Responsibilities

• Greet clients and pets warmly, creating a positive first impression
• Answer multi-line phones promptly and professionally
• Schedule appointments in accordance with hospital guidelines
• Maintain accurate client and patient records in the system
• Communicate clearly with clients regarding services, products, and care recommendations
• Prepare estimates, treatment plans, consent forms, and invoices
• Process payments, including cash, credit cards, and checks
• Verify and dispense prescriptions, including diets and preventatives, with proper instructions
• Weigh pets and record accurate data in medical records
• Absorb and assist in maintaining a clean, organized reception area
• Handle client concerns with empathy and professionalism
• Recognize urgent situations and alert medical staff as needed
• Support overall hospital operations and workflow

Skills & Attributes

• Compassion for animals and their owners
• Positive, team-oriented attitude
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Comfort with computer systems and veterinary software
• Professionalism, patience, and emotional intelligence

Benefits & Perks

• Competitive compensation based on experience
• Health, dental, and vision insurance
• Mental health support with 24/7 access
• Generous PTO, paid parental leave, and holiday pay
• Annual scrub allowance
• Free RACE-approved CE platform (including VA and tech-specific content)
• 401(k) with employer match
• Incentive programs recognizing team contributions to great care
• Personal pet care discounts at all CVP locations + pet insurance discounts
• Internal mobility and advancement opportunities across the CVP network

Qualifications

Previous experience in a veterinary or medical setting is a plus