Client Service Representative (Banker) - Nantucket

Hingham Institution for Savings · Nantucket, MA · 12 mo ago

On-siteCustomer ServiceFull-time

Hingham Institution for Savings is seeking a Client Service Representative (CSR) for its Nantucket branch.

Provides a high level of customer service and value to existing or potential customers by creating a welcoming branch environment and engaging all customer interactions with relationship deepening conversations.
Execute outbound business development strategies aligned with the Bank’s business plan as directed by the Branch Manager
Takes personal responsibility for professionally answering incoming calls quickly.
Takes an “end to end” problem resolution approach every time they are addressing a client concern.
Makes appropriate product and services recommendations to existing clients and prospects.
Opens new accounts for both individuals and businesses following the Hingham Institution for Savings New Account Opening (NAO) process. This process includes compliance, technical and relationship deepening aspects that require strict adherence.
Is knowledgeable about all aspects of deposit accounts and related services. Can provide complete and accurate responses to customer inquiries.
Cana accurately and efficiently process transactions through the teller system.
Maintains a balanced teller drawer.
Understands and executes operational and regulatory requirements of position.
Maintains the security protocols of the bank.
Acts with the highest level of ethical standards.

Although previous background in banking may be helpful, it is not required and candidates with a strong retail background are encouraged to apply.

The pay range for this role is: 40,000 - 75,000 USD per year (Nantucket Office)

Not specified

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