Client Service Representative (Banker) - Boston

We're Hingham Institution for Savings, a family-run, publicly traded community bank founded in 1834. With a team of just under 100 people, we focus on building lasting relationships and providing exceptional service in Boston, Nantucket, Washington D.C., and the San Francisco Bay Area. Our Retail Banking Group in Massachusetts connects with neighbors through personal and small business banking.

About the role

As a Client Service Representative, you will foster deposit growth by serving as a friendly and knowledgeable point of contact for consumer and business clients. You’ll build relationships, understand client needs, and offer effective solutions while empowering clients to manage their accounts independently. This role contributes to operational improvement through process and policy innovation, with an in-office requirement.

Responsibilities

• Cultivate strong customer relationships through exceptional service, fostering trust and loyalty to drive deposit growth.
• Proactively address and resolve customer inquiries with empathy and efficiency, ensuring positive interactions.
• Support business development as a master sales associate, providing "legendary" customer service and identifying opportunities to refer clients to specialized services.
• Process transactions accurately and efficiently while adhering to security protocols and operational guidelines.
• Engage in meaningful conversations to understand financial goals and educate clients on products and services.
• Drive process improvements to streamline operations and enhance customer experience through innovative problem-solving.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Ability to engage customers in a friendly and welcoming manner.
• Independent problem-solving skills.
• Basic computer skills; familiarity with Google GSuite preferred.
• Advanced customer service skills.
• Ability to quickly learn and adapt in a rapidly changing environment.

Benefits

• Profit-sharing program for all employees.
• 401K matching.
• Health benefits with employer contribution.
• Life insurance.
• Paid time off.
• Family leave.
• Short- and long-term disability.
• Wellness benefits.

Pay

The pay range for this role is $40,000–$60,000 USD per year (South End Office).