Client Service Representative

About the role

We are looking for teammates to join our Client Service Representative team. The ideal candidates are team players who can multitask and provide a high level of client service to our clients and patients.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and checking in patients
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, vaccines, and flea & tick control)
• Managing medical records, charts, reports, and correspondence
• General cleaning of lobby, restroom, and front desk

Requirements

• At least one year of proven experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work Saturdays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Pay

$18.00–$21.00 per hour, depending on experience.

Benefits

• Medical, dental, and vision coverage
• Paid vacation (for full-time employees only)
• 401(k) retirement plan
• Generous personal pet care discounts