Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate will have strong interpersonal skills, excellent communication skills, and the ability to handle multiple tasks simultaneously. Proficiency in Microsoft Office is preferred.
Qualifications
Experience in a healthcare setting, particularly in veterinary medicine, is preferred. A high school diploma or equivalent is required, along with a valid driver’s license.
Skills
Excellent customer service skills, strong organizational abilities, and the ability to multitask are essential. Proficiency in Microsoft Office is preferred.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
$16-$20 per hour
Schedule
Flexible schedule to accommodate the needs of the client service representative and the hospital.