Client Service Representative

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and reach out to prospective clients
• Present and explain fees, including processing payments
• Recommend, select, and obtain products and services, including prescriptions
• Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
• Manage medical records, charts, reports, and correspondence

Requirements

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, with awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends, and holidays
• Ability to lift up to 40 lbs. and exposure to hazards associated with pets (e.g., allergies, contagious diseases, noises, odors, bites, scratches, and animal waste)

Benefits

• Competitive salary ranging from $21.30 to $26.00 per hour, depending on experience
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid vacation (for full-time employees only)
• 401(k) retirement plan
• Generous personal pet care discounts