Client Service Representative

Key Responsibilities

• Greet clients and patients warmly, providing a positive and professional first impression
• Answer incoming calls, schedule appointments, and address client inquiries
• Manage appointment flow to support efficiency for the medical team
• Accurately enter and update patient and client information in the computer system
• Process payments, invoices, and financial transactions
• Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
• Provide clients with information regarding services, treatments, and general pet care
• Handle multiple tasks simultaneously while maintaining attention to detail
• Assist with administrative duties such as filing, email communication, and record keeping
• Maintain a clean, organized front desk and lobby area

Qualifications

• Previous customer service experience preferred; veterinary or medical office experience preferred
• Strong computer skills and ability to learn practice management software
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable handling sensitive or emotional situations with empathy and professionalism

Key Attributes

• Friendly, approachable, and compassionate
• Team-oriented with a collaborative mindset
• Reliable and punctual
• Ability to remain calm under pressure

Benefits

• Competitive pay
• Opportunities for growth and advancement
• Employee pet care discounts
• Supportive, team-oriented workplace culture