Client Service Representative
About the role
VCA Morris is seeking an experienced Client Service Representative to join their team. Established since 1964, VCA Morris initially served both large and small animals in Fairfield County, but shifted focus to small animal practice in 1989. They now offer a range of services including preventive medicine, internal medicine, dentistry, general surgery, orthopedic surgery, x-ray, ultrasound, and boarding.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate should be a personable yet highly professional individual who can set the tone for the practice and build trust with clients. They must be able to handle multiple tasks efficiently and communicate effectively with clients and staff.
Qualifications
- Experience in a veterinary setting preferred
- Excellent communication skills
- Ability to multitask and prioritize tasks
- Positive attitude and ability to work in a fast-paced environment
Skills
- Customer service skills
- Phone etiquette and call management
- Basic computer skills (Microsoft Office)
- Knowledge of veterinary terminology and practices
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive compensation is offered based on experience and qualifications.
Schedule
Hours may vary depending on the needs of the practice, but typically include a mix of day and evening shifts.