Client Service Representative

About the role

Animal Hospital Randolph is seeking a part-time Client Service Representative to join our team in Asheboro, NC. We provide a supportive work environment that enables our team to deliver the best experience to our clients and care for their pets.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone
• Schedule appointments, manage record keeping, and maintain organization
• Provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean and orderly lobby and front office area
• Guide, mentor, and support fellow team members
• Continuously advance your knowledge and customer service skills

Requirements

• 1+ years' experience in veterinary or medical practice required
• Minimum 2 years’ customer service experience (retail, food and beverage, etc.)
• Computer proficiency (email, Microsoft Word/Excel, fax, copier, postage meter)
• Basic math skills for handling deposits, change, and payment processing
• Excellent communication skills with clients and team members
• Strong time management, problem-solving, and multitasking abilities
• Enthusiastic team player with a patient, positive, and professional attitude
• Ability to work seated for the majority of the day

Benefits

• 401K with 100% company match up to 3% and 50% company match up to 5% (eligible after 6 months)
• Company-sponsored Employee Assistance Program (Headspace)

We are a proud United Veterinary Care Partner hospital, supporting sustainable and fulfilling careers in veterinary care.