Client Service Representative
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
About the role
Trane in Pine Brook, New Jersey is hiring for a Client Service Representative to join our team. In this role, you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing HVAC system-related solutions.
Prioritize engaging with customers. When not directly interacting with customers, collaborate with colleagues in your office.
Responsibilities
- Support assigned account managers and their customers with HVAC systems & equipment product selections, application, proposals, and sales development.
- Quote, close, and transition Technician Leads and other Service repair work under the direction of the Account Managers.
- Generate estimates and proposals for service work under the direction of the Account Managers.
- Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service.
- Prepare transition documents and communicate project readiness for assignment to operations team.
Requirements
- Bachelor's degree in engineering, engineering technology, business, or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
- Minimum one (1) year experience in Account Management, Mechanical Contracting/HVAC, or Facilities Management fields preferred.
- Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
- Working knowledge of HVAC systems preferred.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
This is a Safety Sensitive role which may require additional drug screening.
Pay
Annual Base Salary Range: $57,300.00 - $131,800.00 (salary). The actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
- Family building benefits including fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
- Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.