Client Service Representative

About the role

Hercules Pet Hospital is a modern, well-equipped veterinary hospital in Hercules, CA. We serve clients from Hercules, Pinole, El Sobrante, Rodeo, and Crockett. We are seeking a Client Service Representative (CSR) who enjoys working in a supportive, collaborative environment.

Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
• Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
• Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
• Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
• Carefully coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
• Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.

Requirements

• Strong customer service experience with excellent communication skills; prior veterinary medicine experience is preferred but not required.
• Eager to learn, grow, and develop new skills in a fast-paced veterinary environment.
• A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role.
• Basic computer skills, including Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and ability to maintain a friendly demeanor.
• Attention to detail and organizational skills.

Benefits

• Shared impact bonus resulting from hospital profitability.
• 50% discounts on care for all teammate pets (exclusions apply).
• Free clinical exams for all teammate pets.
• Comprehensive medical (virtual care included), dental, and vision insurance.
• 401(k) with 100% company match up to 4%.
• Health and Dependent Care FSA/HSA accounts.
• Company-paid life and AD&D insurance.
• Short-term and long-term disability coverage.
• Comprehensive Employee Assistance Program.
• Paid time off, sick leave, and paid holidays.

Pay

$20-$25 per hour.

Schedule

Monday - Friday, 8:30am-5:30pm.