Client Service Representative

About the role

Client Service Representatives are TCAP’s first contact with customers. Be a part of making a positive difference in the community. Full time and part time available. Hours required are 7:45 AM–4:15 PM, even for part time. They serve customers via telephone by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining TCAP's extensive client database. These positions are based at our main office in Denton, TX.

What we offer

• $15 per hour
• 401K
• Health insurance
• Relaxed office environment
• Experience in the animal wellness industry
• Impactful community work
• Comfortable uniform
• Advancement opportunities — we promote from within

Responsibilities

• Answers phone and assists callers with questions regarding TCAP, services offered, and other issues
• Returns messages left on voicemail
• Schedules appointments for all clinics
• Updates client database
• Actively promotes spay and neuter and educates clients on responsible pet ownership
• Represents TCAP in a professional and courteous manner at all times

Requirements

• Teamwork — Collaborates and cooperates to get the job done. Values the input and know-how of other team members and recognizes and appreciates their contributions. Asks for help and offers help to other team members when needed. Demonstrates reliability or commitment to the team. Shows up to support the team.
• Forward Thinking — Demonstrates an ability to connect the dots and see the big picture. Strives to do better each day.
• Time Management — Effectively manages time and priorities to meet deadlines. Demonstrates an ability to maintain deadlines in a fast-paced environment. Takes initiative and prioritizes tasks to stay on schedule.
• Accountability — Recognizes when a mistake has been made and accepts personal responsibility for those outcomes. Utilizes feedback and is answerable for personal actions.
• Self-Starting — Demonstrates initiative and willingness to work without direction. An independent problem solver.
• Client Service — Meets Client Service Standards and beyond. Seeks to provide a total solution to a customer's need.
• Resilience and Stress Tolerance — Performs effectively when faced with time pressures, adversity, or opposition. Remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.
• Leadership — Works effectively with co-workers to get goals achieved. Uses personal expertise to help others without being asked. Always behaves in an ethical manner.

Education

High School Diploma or GED

Experience

Customer service and/or office experience in a fast-paced environment strongly preferred.

Knowledge, skills and abilities

• Must have computer and data entry skills
• Must have strong verbal communication and customer service skills
• Must have attention to detail and the ability to multi-task

Our organization

TCAP was established in 2002 to provide an affordable way to spay and neuter pets. Since that time, TCAP has opened eight storefront clinics. We’ve also added a variety of services including low-cost vaccines, microchipping, heartworm testing and prevention, and dental cleanings. TCAP’s standard prices are, on average, 87% less than what traditional veterinary clinics charge.