Client Service Representative at Southside Veterinary Clinic

About the role

The Client Service Representative (CSR) at Southside Veterinary Clinic provides an exceptional experience to clients during every interaction. Reporting to the Practice Manager, the CSR performs administrative tasks such as record maintenance, appointment tracking, and managing practice reception (visitor and telephone). The role involves maintaining veterinary medical records, processing accounts, handling cash, data entry, word processing, and mail services. The CSR ensures every patient is well-cared for and every client has an outstanding experience by applying practical knowledge of practice processes, regulations, and veterinary terminology.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas (front desk, reception, waiting area, office, public bathrooms, and exam rooms) are clean and presentable.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments adhering to practice and Doctor preferences to ensure appropriate workflow.
• Assists in updating client/patient files as needed.
• Prepares and sends client correspondence, including reminder notices and re-calls.
• Performs regular computer system backups as directed.
• Posts daily business and oversees its performance.
• Welcomes clients and patients warmly, ensuring an excellent experience during visits.
• Answers incoming telephone calls with proper etiquette.
• Presents clients with medications, instructions, new client kits, and take-home items.
• Handles emergency situations with care, patience, and adherence to clinic policies.
• Addresses client concerns calmly to ensure satisfaction.

Competencies

• Patience & Compassion: Remains professional while making clients, teammates, and patients comfortable, even in challenging situations. Responds quickly and calmly to crises while maintaining high patient care standards.
• Collaboration & Teamwork: Coordinates actions with Doctors and team members, provides timely feedback, and incorporates feedback to achieve positive results. Shares and is open to ideas.
• Communicating: Conveys instructions clearly to clients and teammates to ensure successful patient care.
• Active Listening: Follows instructions from Doctors and pet owners, anticipates needs based on prior experiences and feedback.
• Organization Skills: Tracks lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensures all activities and interactions result in the highest level of client satisfaction.

Requirements

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques, including proper PPE.

Benefits

• Paid time off.
• Health, dental, and vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

Benefits may vary depending on full- or part-time employment status according to company policy.

Pay

USD $12.00 - $15.00 per hour.