Client Service Representative

About the role

Veterinary Receptionists are often the first and last point of contact for our clients and play a vital role in delivering an exceptional customer experience. The ideal candidate is professional, compassionate, organized, and able to remain calm while assisting clients during both routine visits and stressful emergency situations.

For more than 25 years, All City Pet Care Veterinary Emergency Hospital has been a trusted resource for veterinary care in our community. We are proud to be an AAHA-accredited hospital, reflecting our commitment to high standards in patient care, safety, and medical excellence. Our team provides comprehensive veterinary care and 24/7 emergency services, giving our employees the opportunity to work alongside experienced veterinary professionals in a collaborative and supportive environment.

Responsibilities

• Welcome clients and patients with professionalism and compassion
• Answer phones and assist clients with questions and concerns
• Schedule appointments and manage client information
• Assist with patient check-in and check-out processes
• Process payments and prepare accurate estimates
• Communicate effectively with doctors, technicians, and hospital staff
• Maintain accurate client and patient records
• Provide exceptional customer service during routine and emergency visits
• Help maintain an organized and professional reception area

Qualifications

• High school diploma or equivalent preferred
• Customer service experience preferred
• Veterinary or medical experience is a plus but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, compassionate, and team-oriented attitude
• Ability to handle emotional conversations with empathy and professionalism

Schedule

We are hiring for full-time and part-time opportunities. Our hospital operates 24 hours a day, 7 days a week, and candidates must have availability for flexible scheduling, including evenings, weekends, and holidays as needed.

Benefits

• Competitive compensation based on experience and qualifications
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Continuing education opportunities
• Employee pet care discounts
• Paid holidays
• Uniform allowance
• Professional development opportunities
• Career growth opportunities
• Supportive, collaborative team culture
• 401(k) eligibility (part-time)
• Flexible scheduling opportunities (part-time)