Client Service Representative

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

About the role

The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, managing sample receipt and registration, and other activities as needed to maintain good client relations.

Responsibilities

• Responsible for all routine communications between the customer and the laboratory.
• General clerical duties such as answering phones, processing mail, greeting clients, etc.
• Routing couriers for sample pickups.
• Receiving samples from clients via parcel services, couriers and in-person drop off.
• Confirming and documenting sample conditions on receipt.
• Provision of sampling supplies as needed to the customer.
• Responsible for intercompany communication and sample coordination.
• Clarification of client’s requests for services.
• Entering new client information into appropriate systems.
• Registration of incoming samples.
• Validating sample registration information.
• Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
• Creation and Maintenance of Reference Quotations.
• Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed.
• Assist in management of invoices for client billing.
• Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients.
• Coordinate all outgoing shipping for ESFA (samples, returning coolers, etc.).
• Creating return shipping labels for clients shipping samples back regularly.
• Scanning/attaching documents to samples or projects in LIMS systems.
• Responsible for reaching out to customers to collect payment for overdue bills.
• Responsible for submitting results to WDNR for EDD testing.
• Conducts all activities in a safe and efficient manner.
• Maintain regular attendance and punctuality.
• Performs other duties as assigned.

Requirements

• At least 1 year in client services.
• Microsoft Office (Outlook, Excel, etc).
• Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
• Associates degree in Chemistry or related field preferred.

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.