Client Service Representative

About the role

As a member of the Client Experience Team, you are the primary point of contact for clients and their pets in a high-volume emergency veterinary hospital environment. Due to the pace and complexity of the role, candidates must have prior experience in high-volume, client-facing environments.

Responsibilities

• Simultaneously manage in-person client interactions, multi-line phone systems, and administrative responsibilities while maintaining accuracy and composure
• Regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners
• Manage competing priorities simultaneously in a fast-paced environment
• Handle high-stress interactions with professionalism and empathy
• Make sound decisions quickly in a fast-moving environment
• Bring proven experience that translates directly to this level of pace and responsibility

Requirements

• Minimum 1 year of high-volume, in-person customer service experience required
• Strong attention to detail and ability to work quickly without sacrificing accuracy
• Proven ability to remain composed and effective under pressure
• Experience with appointment scheduling (medical or veterinary scheduling strongly preferred)
• Veterinary customer service or medical field experience preferred
• Proficiency with computers and ability to learn new systems quickly
• Ability to type at least 45 WPM while actively engaging with clients
• Comfortable operating multi-line phone systems while assisting in-person clients
• Accurate cash handling skills
• Ability to work independently and as part of a team
• High School Diploma or equivalent required (relevant experience may substitute)

Qualifications

• High School Diploma or equivalent required (relevant experience may substitute)

Skills

• Customer service skills
• Organizational skills
• Problem-solving skills
• Attention to detail
• Emotional intelligence
• Administrative skills
• Computer proficiency
• Multi-tasking abilities
• Effective communication

Benefits

• Compensation: $19.95–$22.00/hour for Client Service Representatives
• Overnight and weekend differential pay available for applicable shifts
• Schedule: CSR team members work a 3/4 rotation (three 10 hour shifts week one, and 4 ten hour shifts week two).
• Flexible benefits package including:
• Medical
• Dental
• Vision
• $0 mental health copays
• Preventative care
• LGBTQIA-friendly providers
• Options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees

Pay

• $19.95–$22.00/hour for Client Service Representatives
• Overnight and weekend differential pay available for applicable shifts

Schedule

• CSR team members work a 3/4 rotation (three 10 hour shifts week one, and 4 ten hour shifts week two).
• We are currently hiring for Swing and Day shifts.
• This role requires availability for weekends and holidays.

How to Apply

To be considered, you must complete the online application and upload a resume. Resumes received without a completed online application will not be considered.

DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.