Client Service Representative

Department: Receptionists | Location: Dallas, Texas

About the role

Full‑Time Veterinary Client Service Representative (CSR) at Canine Country Club and Wellness Center in Dallas, TX. The CSR is the first and last point of contact in the hospital, shaping the client experience and supporting exceptional patient care.

Key Responsibilities

• Greet clients and pets with professionalism and warmth.
• Answer multi‑line phones and schedule appointments efficiently.
• Check patients in and out accurately.
• Process payments and maintain accurate financial records.
• Educate clients on services, wellness plans, and preventative care.
• Maintain accurate medical records in the practice management system.
• Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow.
• Manage appointment scheduling to optimize hospital efficiency.
• Support boarding and grooming service coordination when needed.
• Provide clear explanations of hospital policies and services.
• Handle client concerns with empathy and professionalism.
• Maintain confidentiality and uphold high customer service standards.

Skills, Knowledge & Expertise

• 1+ year of customer service experience required (veterinary experience preferred).
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred.
• Proficiency with computers and scheduling systems.
• Strong multitasking and organizational skills.
• Ability to remain calm and professional in a fast‑paced environment.
• Excellent verbal and written communication skills.

Ideal Candidate

• Friendly and professional under pressure.
• Detail‑oriented and highly organized.
• Passionate about delivering outstanding client experiences.
• Comfortable discussing financial information and service recommendations.
• A collaborative team player who supports hospital success.

Benefits

• Competitive hourly pay (based on experience).
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Employee pet care discounts.
• Opportunities for advancement within the organization.

Pay

$18.00 – $22.00 per hour

Schedule

Full‑time position; rotating Saturdays may be required.