Client Service Representative at Animal Medical Center of Lindstrom

About the role

Join our team at Animal Medical Center! We are a busy, small-town veterinary practice that believes exceptional patient care begins with exceptional client service. Our team works hard, supports one another, and treats every client and patient like family. If you're looking for a workplace where teamwork, compassion, and professionalism are valued every day, we'd love to hear from you.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer a multi-line phone system and schedule appointments efficiently.
• Check patients in and out while ensuring a positive client experience.
• Communicate with doctors and technicians to keep appointments running smoothly.
• Manage multiple tasks while remaining calm, organized, and focused.
• Process payments, schedule follow-up visits, and maintain accurate records.
• Help create a welcoming environment for every client, every visit.
• Lead practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensure all public areas are clean and presentable for patients; clean and straighten areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assist in the updating of client/patient files, as needed.
• Prepare and send client correspondence.
• Send reminder notices to clients for periodic notifications; conduct re-calls to clients on a timely basis from a call-back list.
• Perform a backup of the computer system on a regular basis, as directed.
• Perform and oversee the posting of daily business.
• Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the practice visit.
• Answer incoming telephone calls applying proper telephone etiquette.
• Present clients with medications, instructions, new client kits, and any other take-home items.
• Handle emergency situations with great care, patience, and following established clinic policies and procedures.
• Address client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction.

Requirements

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Skills

• Patience & Compassion: Remaining professional while making Doctors, teammates, clients, and patients feel comfortable regardless of the situation or challenges. Responding quickly and calmly to crises while maintaining a high standard of patient care.
• Collaboration & Teamwork: Coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Pay

USD $18.00 - USD $22.00 /Hr.

Schedule

Monday, Wednesday, Friday: 8 AM - 5 PM
Tuesday: 1 PM - 7 PM
1 Saturday per month

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part-time employment status according to company policy.