Client Service Payroll Specialist

At TalentPro, our clients aren't looking for a payroll processor—they're looking for a trusted advisor who can help them navigate payroll challenges, answer questions with confidence, and ensure their employees are paid accurately and on time. We're seeking a Client Service Payroll Specialist who thrives on building relationships, solving problems, and delivering exceptional service.

About the role

In this role, you'll serve as a primary point of contact for a portfolio of clients, combining payroll expertise with a consultative approach to help businesses operate smoothly and confidently. If you enjoy interacting with people as much as you enjoy getting the details right, this is the opportunity for you.

Why TalentPro?

TalentPro delivers comprehensive payroll, HR, and time-management solutions that support clients across the United States. We believe our work matters. We are driven by the impact we create—for our customers, our communities, and each other. We believe that every voice counts, and that meaningful contribution is not limited by title or tenure. Collaboration, curiosity, and courage fuel our progress, and together, we build a culture where everyone belongs and everyone contributes.

Responsibilities

• Deliver Accurate, Timely Payroll Services
  • Take full ownership of payroll execution for assigned clients.
  • Accurately process time tracking, payroll calculations, and paycheck preparation.
  • Ensure 100% on-time delivery of payroll runs with zero critical errors.
• Establish Trusted Client Relationships
  • Serve as the primary point of contact for payroll-related inquiries.
  • Respond to client questions and issues within 24 hours.
  • Maintain high client satisfaction scores through proactive communication and problem-solving.
• Contribute to Team and Process Improvement
  • Identify and recommend at least one payroll process improvement within the first 90 days.
  • Collaborate with team members to share best practices and support cross-training.
• Demonstrate Growth Potential
  • Show initiative in taking on additional responsibilities or mentoring peers.
  • Express interest in supervisory or client success leadership tracks.
• Support Pacific Time Zone Operations
  • Work Pacific Time hours to align with client needs.
  • Flexibility to adjust hours during peak payroll windows is a plus.

Requirements

• Technical Expertise: Deep experience with full-cycle payroll processing, ideally in a multi-state/multi-client environment.
• Client Service Orientation: Proven ability to build rapport, understand client needs, and deliver a positive service experience through responsive support and guidance.
• Communication: Ability to communicate clearly, professionally, and confidently while guiding clients through payroll questions and challenges.
• Attention to Detail: Demonstrated commitment to accuracy, compliance, and thorough documentation.
• Digital Fluency: Comfort navigating payroll systems (UKG Ready), digital tools, and remote communication platforms.
• Critical Thinking: Skilled in identifying root causes, troubleshooting, and implementing solutions.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced, remote environment.
• Time Zone: Availability to work Pacific Time hours, regardless of location.

Skills

Bonus Skills (valued, but not required):

• Processing experience with UKG Ready.
• Exposure to agriculture, manufacturing, or nonprofits.
• FPC or CPP certification.
• Spanish language proficiency to enhance client communication.
• Supervisory experience or aspirations.

Benefits

• A role that offers both challenges and opportunities to grow with an expanding team of payroll and HR professionals.
• A remote-based role with Pacific Time Zone work hours.
• A collaborative, values-driven culture where your expertise and voice matter.
• A competitive compensation and benefits package, including:
  • Health, dental, vision, life, and disability insurance.
  • 401k/profit-sharing.
  • Paid holidays.
  • Flexible work schedules.

Pay

A reasonable estimate of the current range is $22 - 32/hour.

Schedule

• Pacific Time Zone hours, with flexibility to adjust during peak payroll windows.
• Remote-based role, with occasional work at a Pinion office or attendance at offsites as requested.

Remote Eligibility: This position is US-Remote Eligible. You must live in a state where Pinion has a registered entity and is actively hiring. Click here for the up-to-date list of excluded states.