Client Service Manager – Building Automation

This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta, GA area.

About the role

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Here at Siemens, we take pride in enabling sustainable progress through technology by empowering customers through combining the real and digital worlds—improving how we live, work, and move today and for the next generation. Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Lead quoted service projects from estimation and onboarding through execution, ensuring successful delivery and customer satisfaction
• Utilize digital platform and building technologies to enhance customer engagement, improve service visibility, and support operational efficiency
• Maintain excellent organizational and interpersonal skills

Requirements

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within:
  • The Building Technology industry or related industry
  • HVAC, Building Automation systems, Fire Safety and Security Systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

Relevant skills and technologies: HVAC controls, building controls, programming, HVAC field technician, heating, ventilation, air conditioning, direct digital control, Apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration.

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.