Client Service Manager – Building Automation

About the role

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. They ensure the financial performance of service agreements and customer satisfaction.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Requirements

• Basic Qualifications: High school diploma or state-recognized GED, 3+ years of on-the-job experience working within: The Building Technology industry, Engineering, HVAC or Building Automation systems, Experience using Microsoft Office and business software systems, Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Preferred Qualifications: Demonstrated experience in demand-side energy services or Certified Energy Manager, Associate degree from a two-year/technical college or bachelor's degree, 5+ years of experience in the building technology industry

Qualifications

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within: The Building Technology industry, Engineering, HVAC or Building Automation systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Demonstrated experience in demand-side energy services or Certified Energy Manager
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

Skills

• Excellent organizational and interpersonal skills

Benefits

We offer a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.