Client Service Manager – Building Automation

About the role

This role supports our Worthington, OH branch location, which serves customers throughout the greater Columbus, OH area. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Requirements

• 3+ years of on-the-job experience working within:
  • The Building Technology industry
  • Engineering HVAC or Building Automation systems
• Demonstrated ability to manage customer service agreements, maintenance contracts, or recurring service programs within a technical, industrial, or building technology environment
• Experience using Microsoft Office and business software systems
• High school diploma or state-recognized GED
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Demonstrated experience in demand-side energy services or Certified Energy Manager
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry
• Experience coordinating and prioritizing work across multiple stakeholders, including field technicians, service coordinators, schedulers, planners, or project teams

Pay

The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.