Client Service Manager
VCA Animal Hospitals · Ithaca, NY · 2 mo ago
HealthcareFull-time
Responsibilities
- Oversight of day to day activities related to staff and client service needs
- Register management, billing
- Candidate recruitment, job posting, interviewing, hiring, and orientation process
- Staff performance reviews
- Disciplinary action, terminations, training, education, developing of staff
- Supervise staff to assure each job is being effectively handled
- Employee policy enforcement
- Employee relations and communications
- In conjunction with supervisor oversee time off requests and scheduling
- Oversight of DVM on call production/timecard
- Organize and conduct regular staff meetings
- Modify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employees
- AR, promissory, collection process
- Responsible for administration and review of non-medical complaints
- Manage client receivables - statements and calls for payment
- Aid in the review of bills for hosp patients, calculation of any discounts and other special accounts
- Sort and process daily mail
- Oversee or troubleshoot daily register and credit card reconciliation
Requirements
- Associate degree, BS in Management
- Minimum of 3 years’ experience in a leadership position
- In-depth knowledge of outstanding written and verbal communication skills
- Problem-solver with excellent time-management abilities
- Proven experience with managing multiple team members
- Excel, word and power point necessary
- Veterinary Hospital experience strongly encouraged
Benefits
- Competitive compensation package
- Continuing education allowance
- Regional continuing education
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