Client Service Manager

About the role

The Client Service Manager plays a vital role on the BluePearl Pet Hospital team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader. They coach client service associates to anticipate and address client services proactively and seek assistance for escalated, stressful situations. They also partner with the Client Service Team Leader to schedule staff cost-effectively and ensure sufficient staffing to meet client needs.

Responsibilities

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offering feedback to co-managers to identify specific issues that may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support, and participation in process-improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Requirements

Preferred Education: Associate degree or equivalent in a related field preferred. Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Qualifications

Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Skills

Passionate leader, excellent time management, follow through and organizational skills, building successful teams who provide premier customer service and patient care.

Benefits

Payscale: $32.11 - $43.80 / hour. This pay band is dependent on experience and advancement through CareerTrax leveling system.

Pay

Payscale: $32.11 - $43.80 / hour. This pay band is dependent on experience and advancement through CareerTrax leveling system.

Schedule

Flexible work schedules.

Benefits

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.

Company Culture

We are a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Equal Opportunity Employer

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.