Client Service Leader - Water

About the role

Your Primary Focus Will Include:

• Develop and execute high-impact client engagement strategies and comprehensive pursuit plans focused on securing new water and wastewater business throughout the New England region.
• Align and integrate local business development activities with Jacobs' overarching global strategies and technology initiatives, ensuring a consistent, high-value proposition.
• Manage regional business development budgets and investment costs to maximize ROI and strategic market penetration.
• Serve as a highly visible executive advocate for Jacobs by actively participating in professional industry organizations (e.g., NEWEA, AWWA) and influential community forums.
• Lead and mentor multi-disciplinary project teams—from technical staff to subconsultants—to deliver superior technical solutions and meet client and contractual requirements.
• Drive and manage all phases of complex proposal efforts, including developing winning technical approaches and leading high-stakes client presentations.
• Be accountable for the overall financial performance and profitability of projects within your assigned client portfolio.
• Proactively use Jacobs' enterprise-wide sales and delivery tools to ensure repeatable, best-in-class project execution and client experience.
• Negotiate and resolve critical commercial and technical issues with clients, teaming partners, and external stakeholders to de-risk projects and secure successful outcomes.
• Contribute technical expertise and strategic insight to individual projects, meeting agreed-upon billable utilization targets to maintain technical currency.
• Foster routine coordination and knowledge sharing with other regional Client Relationship Leaders and internal business units to facilitate resource sharing and meet broader business objectives.

Responsibilities

You will be leading multidiscipline design teams to complete tasks within established schedules and budgets and help advance our business development strategies.

• Support clients through the life of a project from studies, planning, design, compliance and permitting, construction as well as start-up.
• Lead design efforts on projects as well as mentor our early career professionals.

Requirements

Here's what you'll need:

• Bachelor's Degree in Civil or Environmental Engineering
• Professional Engineer (P.E.) License (ME, NH, CT, RI, MA preferred)
• 15+ years of progressive, related experience within the water/wastewater sector.
• Extensive experience developing strong client relationships to market and deliver engineering design solutions that meet New England municipal water/wastewater client needs.
• Senior-level project management expertise on the design of complex water / wastewater treatment and/or conveyance projects for municipalities in New England.
• Strong technical background, including extensive knowledge of all project phases (including conceptual design, pre-design, detailed design, and construction administration).
• Strong understanding of current federal, state, and local water and wastewater regulations, design guidelines, and permit requirements to support project success.
• Demonstrated experience in leading and managing successful project teams and complex client relationships.
• Flexibility and willingness for domestic travel, the frequency of which will align with client needs and business development requirements.
• Client-facing working relationship with MWRA and BWSC
• Advanced degree (M.S.) in Engineering

Qualifications

IDEALLY, YOU WILL ALSO HAVE:

• Client-facing working relationship with MWRA and BWSC

Skills

Exceptional interpersonal and business acumen, negotiation skills, and strategic listening abilities necessary to build trust and solve complex client issues.

Benefits

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future.

• Medical, dental, vision, and basic life insurance
• A 401(k) plan
• The ability to purchase company stock at a discount
• Deferred compensation plan or the Executive Deferral Plan

Pay

The base salary range for this position is $145,500.00 to $254,700.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on November 03, 2025. This position will be open for at least 3 days.