Client Service Leader - Water
Barge Design Solutions · Miramar Beach, FL · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Refine and implement Barge’s Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success.
- Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists.
- Engage in reconnaissance, pursuits, and securing of work.
- Develop and implement plans to achieve growth and financial profitability by securing contracts.
- Work with marketing to complete go/no-go analysis and develop winning plans.
- Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations.
- Represent Barge at various events, including client events and industry trade associations.
- Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution.
- Occasionally provide technical support to ensure successful deliveries.
- Ensure CRM system is maintained and updated.
- Actively work to minimize business development costs and to maximize the ROI on business development investments.
Qualifications
- Bachelor's Degree from an accredited program.
- Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market.
- Strong communication and leadership skills.
- Ability to develop strategic relationships and execute growth plans.
- Proficiency in CRM systems and workforce planning.
- Expertise in client management and proposal development.
- Demonstrated success working with public sector clients.
- Established network in Florida.
- Strong client relationship skills and technical credibility.
- Lead other people in helping to achieve results.
- In-depth knowledge of industry practices and strategies to promote regional business unit goals.
- Ability to make strategic business decisions that positively impact the geographic market.
- Effective communication of specialized information to senior leadership and external stakeholders.
- Ability to steer and persuade clients and employees towards favorable and ethical outcomes for the company.