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Jobs · Customer Service · New Jersey

Client Service Lead: Transactional Print & Mail Operations

Canon USA · Burlington, NJ · 1 wk ago
On-siteCustomer Service$20.54–$28.2/hrFull-time

About the role

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions.

Responsibilities

  • Maintains and promotes positive customer relationships.
  • Monitors and ensures compliance with established workflow processes and procedures.
  • Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
  • Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
  • Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
  • Performs data entry.
  • Supervises supply inventory and record keeping.
  • Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.

Qualifications

  • Associates degree or equivalent experience required, plus 6 or more years of related experience.
  • Strong customer service and communication skills are required.

Skills

The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Benefits

Your Impact
Production and Workflow
Monitors and ensures compliance with established workflow processes and procedures.
Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).

Pay

In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20/hourly.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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