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Jobs · Customer Service · New York

Client Service II Representative- Device Maintenance

Canon USA · New York, NY · 1 wk ago
On-siteCustomer Service$17.2–$23.37/hrFull-time

About the role

Main Responsibilities:

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
  • Strong focus on providing good customer service.
  • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
  • Responsible for communicating and training team in changes to workflow or procedure.
  • Oversees and manages daily and monthly records on service activity.
  • Effectively communicates with the client and staff.
  • Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.

Responsibilities

Device Maintenance:

  • Performs customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
  • Fulfills daily, established maintenance processes and procedures.
  • Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
  • Evaluates equipment issues and notifies service department if unable to resolve.
  • Delivers paper.
  • Aids end-users in basic functionality of equipment.
  • Records meter reads.
  • Maintains service activity reports.
  • Maintains supplies and restocks inventory.

Requirements

The Skills & Expertise You Bring:

  • Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
  • This position will support our customer at site locations in Bronx, NY 10461.
  • In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/hr.
  • An HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work overtime as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Qualifications

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

Prior experience in a customer service environment.

Good computer skills/technical knowledge.

Ability to multitask and prioritize in order to meet deadlines.

Good customer service and communication skills.

Ability to work with minimal supervision.

Ability to work overtime as needed.

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

Ability to lift up to 50lbs.

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Skills

Customer service skills.

Technical knowledge.

Time management skills.

Communication skills.

Problem-solving skills.

Equipment maintenance skills.

Teamwork skills.

Benefits

Comprehensive benefits package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Employee referral bonus.

Employee discounts.

Dress for Your Day” attire program (casual is welcome, based on your job function).

Volunteer opportunities to give back to our local community.

Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Pay

$17.20 to $23.37/hr

Schedule

Full-Time On Site

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