Client Service Representative II
SpiderRock · Chicago, IL · 5 mo ago
HybridFinanceFull-time
What You Will Do
- Provide level 1 and 2 trade, system and integration support at the direction of the client support manager.
- Such responsibilities include, but are not limited to:
- First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
- Troubleshoot system and client connectivity issues
- Investigate order routing issues between SpiderRock and multiple execution brokers
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Aid in client-onboarding and account creation
- Work closely with our Enterprise Operations, Sales/Business Development and Development teams
- Train new support analysts and lead support team efforts
- Bachelor's degree or equivalent experience
- Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
- FIX protocol experience is recommended
- Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
- Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
- Ability to resolve issues in a timely manner
- Professional, motivated attitude
- Strong interpersonal skills and communication
- Manage multiple issues in a fast pace, high pressured technology environment
- Independent self-starter and a keen attention to detail
- Enjoys working in a fast paced, collaborative environment
- Available to work in onsite at our downtown Chicago state of the art office
- Local to Chicagoland area only or willing to relocate to Chicago
- Highly competitive pay, benefits and bonus structure
- Health insurance (medical, dental, vision)
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
- Discounted pet insurance
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
- Wellness programs Zen Den for meditation, naps, nursing, or just to decompress
- Monthly, Quarterly, and Semi-Annual company sponsored events
- 401K Safe Harbor Plan and Match
- Onsite gym membership
- Divvy bike access
- A fun and collaborative environment
What We Are Looking For
What To Expect
About the Role
Join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform.
Qualifications
SpiderRock is an Equal Opportunity Employer