Client Service II Representative- Device Maintenance

Main Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Device Maintenance: Performs customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Fulfills daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Aids end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Maintains inventory.

About You

The Skills & Expertise You Bring:

• Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• This position will support our customer at site locations in New York, NY, 10016. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/hr.
• An HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to work overtime as needed.
• Ability to lift up to 50 lbs.
• Ability to stand, bend, walk, reach, and pull for extended periods.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Skills & Expertise

The following skills and expertise are preferred:

• Advanced proficiency in site operations and procedures.
• Ability to assign tasks to colleagues and manage responsibilities within the team.
• Strong focus on providing good customer service.
• Ability to communicate and train team in changes to workflow or procedure.
• Ability to oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements.
• Ability to maintain daily and monthly records on service activity.
• Ability to effectively communicate with the client and staff.
• Ability to attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Ability to perform customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Ability to evaluate equipment issues and notify service department if unable to resolve.
• Ability to deliver paper and assist end-users in basic functionality of equipment.
• Ability to record meter reads and maintain service activity reports.
• Ability to maintain inventory.

Requirements

Qualifications:

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to work overtime as needed.
• Ability to lift up to 50 lbs.
• Ability to stand, bend, walk, reach, and pull for extended periods.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.

Benefits

Company Overview:

• About our Company - Kyosei philosophy of social and environmental responsibility.
• To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

• Competitive compensation and benefits.
• Discretionary profit sharing.
• Discretionary success sharing.
• Employee discounts.
• Employee referral bonus.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.
• Comprehensive list of benefits available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Posting Tags

• #PM19