Client Service Director

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

About the role

At Gallagher, we believe in fostering a culture of growth and excellence. As a Client Service Director, you’ll lead a team dedicated to delivering exceptional service that aligns with our operational standards. This role is your chance to make a meaningful impact by driving service improvements and supporting key sales initiatives.

Responsibilities

• Lead a team to deliver high-quality service that aligns with Gallagher's operational standards.
• Manage and develop your team, helping them grow while ensuring productivity and performance goals are met.
• Tackle complex client issues, conduct root-cause analyses, and implement solutions that make a lasting impact.
• Collaborate across teams to drive service improvements and support key sales initiatives, all while fostering a culture of growth and excellence.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience or High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Life & Health licensing is required.

Qualifications

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process, and technology.
• Prior experience designing and implementing service improvements.
• Significant experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment.
• Ability to adapt to shifting priorities and collaborate across teams.
• Strong interpersonal and planning skills to achieve measurable results.
• Strong communicator at all levels.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.