Client Service Delivery Manager
About the role
Support enterprise technology operations across the U.S. by overseeing complex deployments, infrastructure design, and large-scale unit openings. This role provides technical leadership across segments, ensures compliance with security standards, and partners closely with internal teams and external vendors to maintain consistent, high performing technology environments. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Responsibilities
- Lead multi-site technology deployments, installations, and network implementations across diverse segments.
- Serve as a guide to medium sized technical teams to deliver projects on schedule and within scope.
- Serve as the escalation point for field support, resolving advanced technical issues.