Client Service Coordinator I
ACERTUS · St Louis, MO · 1 mo ago
On-siteSales$21–$23/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description: "The Client Service Coordinator I supports day-to-day client operations..." That's about the role. Then responsibilities: list of duties. Then qualifications: required qualifications, knowledge skills abilities. Then benefits: they list benefits. Also schedule and compensation: they gave schedule and compensation. So we need sections: About the role (maybe "About the role"), Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule. Use for each heading. Use
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. Remove duplicated lines. Ensure we preserve all substantive info.
We need to include schedule and pay sections only if posting actually states them. Yes schedule: "Tuesday- Saturday, 8:30-5:00pm". Compensation: "$21-$23/hr $750 SIGN ON BONUS!!!". So include Pay and Schedule sections.
Benefits: they list many benefits. So include Benefits section.
Responsibilities: list of duties under "Essential Job Duties". Also "Additional duties, assigned to support business needs." We'll include that as a bullet.
Requirements: includes Required Qualifications and Knowledge, Skills and Abilities. Also maybe Work Environment, Physical Abilities? Those are also part of qualifications? The instruction: Use sections only when posting has real, specific content. We could combine qualifications and maybe include "Requirements" heading covering required qualifications, knowledge skills abilities, work environment, physical abilities. But we could also separate into "Qualifications" and "Skills". However they said prefer a few substantive sections over many thin ones. So maybe have sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule.
Qualifications section will contain required qualifications, knowledge skills abilities, work environment, physical abilities (maybe as sublists). We'll need to format as
- for any list. For prose we use
. For sub-items we can still use
- .
We must not invent or summarize away detail. Must preserve all substantive information. So we need to include all details from the posting.
Let's extract content:
About the role: The first paragraph(s) up to "Schedule:"? Actually the description includes: "The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience."
That's about the role.
Then schedule line: "Schedule: Tuesday- Saturday, 8:30-5:00pm"
Compensation line: "Compensation:$21-$23/hr $750 SIGN ON BONUS!!!"
Then "Essential Job Duties" list:
- Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
- Monitor active shipments and provide timely status updates to clients and internal stakeholders.
- Support client communications through reporting, follow-ups, and routine service updates.
- Assist in resolving routine operational and shipment-related issues in a timely manner.
- Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
- Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
- Accurately enter, update, and manage orders within internal systems and operational platforms.
- Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
- Support shipment documentation, order tracking, and lifecycle status management activities.
- Assist with basic customer inquiries and communication regarding shipment status and service updates.
- Monitor operational queues and support timely ticket review and resolution.
- Provide administrative and operational support to Coordinators, Managers, and account teams.
- Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
- Collaborate with internal teams to support consistent service delivery and client satisfaction.
- Additional duties, assigned to support business needs.
Then "Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)"
- High school diploma or equivalent; associate's degree in business or a related field is a plus.
- Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
- Some experience with customer service is preferred.
Then "Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position."
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail and accuracy.
- Excellent communication skills, both verbally and in writing.
- Ability to deliver exceptional customer service.
- Positive attitude, team player.
- Ability to multi-task.
- Intermediate-level data entry skills.
- Ability to work independently.
- Willingness to learn and assume responsibility.
- Personal responsibility to manage change.
Then "Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job."
- General office conditions.
- Exposed to moderate noise levels.
Then "Physical Abilities - Activities that are commonly associated with the performance of the functions of this job."
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
Then benefits paragraph: "At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth."
Then list benefits:
- Medical, Dental, and Vision
- Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
- Company Paid Basic Life and Long-Term Disability
- Company Paid Time Off (PTO)
- 7 Company-Paid Holidays plus 1 Floating Holiday
- 401(k) with company match
- Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
- Employee discount programs
- Complimentary Grubhub+ membership
- Casual dress code
Then final paragraphs about job description not exhaustive etc. We can drop that as boilerplate? It's generic but maybe considered boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The final paragraph about job description not exhaustive is typical boilerplate but not explicitly listed; however it's generic. Might be considered boilerplate. Safer to remove it? The instruction says remove boilerplate, but not explicitly that paragraph. However it's typical disclaimer. I'd remove it to keep only substantive info. Also "At ACERTUS." has a period after ACERTUS? It's "At ACERTUS. we believe". Might be a typo but we keep as is.
We'll produce HTML:
About the role
The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.
Responsibilities
- Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
- Monitor active shipments and provide timely status updates to clients and internal stakeholders.
- Support client communications through reporting, follow-ups, and routine service updates.
- Assist in resolving routine operational and shipment-related issues in a timely manner.
- Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
- Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
- Accurately enter, update, and manage orders within internal systems and operational platforms.
- Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
- Support shipment documentation, order tracking, and lifecycle status management activities.
- Assist with basic customer inquiries and communication regarding shipment status and service updates.
- Monitor operational queues and support timely ticket review and resolution.
- Provide administrative and operational support to Coordinators, Managers, and account teams.
- Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
- Collaborate with internal teams to support consistent service delivery and client satisfaction.
- Additional duties, assigned to support business needs.
Qualifications
Required Qualifications
- High school diploma or equivalent; associate's degree in business or a related field is a plus.
- Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
- Some experience with customer service is preferred.
Knowledge, Skills and Abilities
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail and accuracy.
- Excellent communication skills, both verbally and in writing.
- Ability to deliver exceptional customer service.
- Positive attitude, team player.
- Ability to multi-task.
- Intermediate-level data entry skills.
- Ability to work independently.
- Willingness to learn and assume responsibility.
- Personal responsibility to manage change.
Work Environment
- General office conditions.
- Exposed to moderate noise levels.
Physical Abilities
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
Benefits
- Medical, Dental, and Vision
- Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
- Company Paid Basic Life and Long-Term Disability
- Company Paid Time Off (PTO)
- 7 Company-Paid Holidays plus 1 Floating Holiday
- 401(k) with company match
- Tuition Reimbursement, Financial wellness resources, Retirement planning, and
for prose. We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. Remove duplicated lines. Ensure we preserve all substantive info. We need to include schedule and pay sections only if posting actually states them. Yes schedule: "Tuesday- Saturday, 8:30-5:00pm". Compensation: "$21-$23/hr $750 SIGN ON BONUS!!!". So include Pay and Schedule sections. Benefits: they list many benefits. So include Benefits section. Responsibilities: list of duties under "Essential Job Duties". Also "Additional duties, assigned to support business needs." We'll include that as a bullet. Requirements: includes Required Qualifications and Knowledge, Skills and Abilities. Also maybe Work Environment, Physical Abilities? Those are also part of qualifications? The instruction: Use sections only when posting has real, specific content. We could combine qualifications and maybe include "Requirements" heading covering required qualifications, knowledge skills abilities, work environment, physical abilities. But we could also separate into "Qualifications" and "Skills". However they said prefer a few substantive sections over many thin ones. So maybe have sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Qualifications section will contain required qualifications, knowledge skills abilities, work environment, physical abilities (maybe as sublists). We'll need to format as
- for any list. For prose we use
. For sub-items we can still use
- .
We must not invent or summarize away detail. Must preserve all substantive information. So we need to include all details from the posting.
Let's extract content:
About the role: The first paragraph(s) up to "Schedule:"? Actually the description includes: "The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience."
That's about the role.
Then schedule line: "Schedule: Tuesday- Saturday, 8:30-5:00pm"
Compensation line: "Compensation:$21-$23/hr $750 SIGN ON BONUS!!!"
Then "Essential Job Duties" list:
- Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
- Monitor active shipments and provide timely status updates to clients and internal stakeholders.
- Support client communications through reporting, follow-ups, and routine service updates.
- Assist in resolving routine operational and shipment-related issues in a timely manner.
- Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
- Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
- Accurately enter, update, and manage orders within internal systems and operational platforms.
- Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
- Support shipment documentation, order tracking, and lifecycle status management activities.
- Assist with basic customer inquiries and communication regarding shipment status and service updates.
- Monitor operational queues and support timely ticket review and resolution.
- Provide administrative and operational support to Coordinators, Managers, and account teams.
- Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
- Collaborate with internal teams to support consistent service delivery and client satisfaction.
- Additional duties, assigned to support business needs.
Then "Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)"
- High school diploma or equivalent; associate's degree in business or a related field is a plus.
- Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
- Some experience with customer service is preferred.
Then "Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position."
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail and accuracy.
- Excellent communication skills, both verbally and in writing.
- Ability to deliver exceptional customer service.
- Positive attitude, team player.
- Ability to multi-task.
- Intermediate-level data entry skills.
- Ability to work independently.
- Willingness to learn and assume responsibility.
- Personal responsibility to manage change.
Then "Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job."
- General office conditions.
- Exposed to moderate noise levels.
Then "Physical Abilities - Activities that are commonly associated with the performance of the functions of this job."
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
Then benefits paragraph: "At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth."
Then list benefits:
- Medical, Dental, and Vision
- Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
- Company Paid Basic Life and Long-Term Disability
- Company Paid Time Off (PTO)
- 7 Company-Paid Holidays plus 1 Floating Holiday
- 401(k) with company match
- Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
- Employee discount programs
- Complimentary Grubhub+ membership
- Casual dress code
Then final paragraphs about job description not exhaustive etc. We can drop that as boilerplate? It's generic but maybe considered boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The final paragraph about job description not exhaustive is typical boilerplate but not explicitly listed; however it's generic. Might be considered boilerplate. Safer to remove it? The instruction says remove boilerplate, but not explicitly that paragraph. However it's typical disclaimer. I'd remove it to keep only substantive info. Also "At ACERTUS." has a period after ACERTUS? It's "At ACERTUS. we believe". Might be a typo but we keep as is.
We'll produce HTML:
About the role
The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.
Responsibilities
- Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
- Monitor active shipments and provide timely status updates to clients and internal stakeholders.
- Support client communications through reporting, follow-ups, and routine service updates.
- Assist in resolving routine operational and shipment-related issues in a timely manner.
- Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
- Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
- Accurately enter, update, and manage orders within internal systems and operational platforms.
- Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
- Support shipment documentation, order tracking, and lifecycle status management activities.
- Assist with basic customer inquiries and communication regarding shipment status and service updates.
- Monitor operational queues and support timely ticket review and resolution.
- Provide administrative and operational support to Coordinators, Managers, and account teams.
- Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
- Collaborate with internal teams to support consistent service delivery and client satisfaction.
- Additional duties, assigned to support business needs.
Qualifications
Required Qualifications
- High school diploma or equivalent; associate's degree in business or a related field is a plus.
- Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
- Some experience with customer service is preferred.
Knowledge, Skills and Abilities
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail and accuracy.
- Excellent communication skills, both verbally and in writing.
- Ability to deliver exceptional customer service.
- Positive attitude, team player.
- Ability to multi-task.
- Intermediate-level data entry skills.
- Ability to work independently.
- Willingness to learn and assume responsibility.
- Personal responsibility to manage change.
Work Environment
- General office conditions.
- Exposed to moderate noise levels.
Physical Abilities
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus.
- Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Regular attendance is a necessary and essential function.
Benefits
- Medical, Dental, and Vision
- Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
- Company Paid Basic Life and Long-Term Disability
- Company Paid Time Off (PTO)
- 7 Company-Paid Holidays plus 1 Floating Holiday
- 401(k) with company match
- Tuition Reimbursement, Financial wellness resources, Retirement planning, and