Client Service Coordinator

About the role

The Client Service Coordinator supports the Property Management Office at Tishman Speyer, a diversified developer, operator, and investment manager of top-tier real estate globally. Reporting to the Director, this role requires excellent customer service skills and a passion for hospitality and leadership.

Responsibilities

• Be the first point-of-contact for customers and vendors, routing requests and inquiries
• Manage customer requests using the work order system and coordinate with building operations team
• Assist new customers with onboarding procedures
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Support the Property Management team in fostering long-lasting relationships with customers
• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Process all Contractor Access Forms (CAFs) in coordination with Property Managers, Chief Engineer, Tenants, and General Contractors
• Maintain certificates of insurance for contractors, customers, and vendors
• Update and distribute daily freight and dock schedule (activity/security memo)
• Draft customer notifications in advance for Property Managers' approval and distribution
• Communicate building updates to customers
• Update all customer & staff directories, emergency contact lists, building guides, and manuals
• Aid in coordinating and preparing building tours
• Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
• Conduct periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds
• Set up all auto-debits for utilities and updates to contract matrix monthly

Qualifications

• 1-3 years of experience in commercial real estate or hospitality industry
• Bachelor’s degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Skills

• Organized
• Eye for detail
• Passion for customer service

Benefits

This role is eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits, and all other benefits afforded to full-time Tishman Speyer employees.

Pay

$55,000 - $65,000 base salary

Schedule

Onsite presence is required for this position.