Client Service Coordinator
About the role
A well-established, family-owned service organization in the security and surveillance industry is seeking a Client Service Coordinator for a direct hire opportunity in Pasadena, CA. This role is ideal for a dependable, organized, and customer-focused professional who enjoys supporting clients, coordinating office operations, and contributing to a close-knit team environment. The Client Service Coordinator will serve as a key point of contact for clients while supporting scheduling, communication, documentation, and administrative workflow. This is an excellent opportunity for someone looking for long-term career stability, supportive leadership, positive teamwork, and the ability to grow with a company that values loyalty, initiative, professionalism, and exceptional customer service.
Responsibilities
- Answer and direct incoming phone calls while delivering a professional and helpful client experience.
- Respond to client emails, questions, and service inquiries in a timely and accurate manner.
- Schedule appointments, coordinate calendars, and support daily office workflow.
- Assist clients with basic troubleshooting and help resolve questions over the phone.
- Prepare proposals, correspondence, and business documents with strong attention to detail.
- Maintain accurate client records and support administrative and operational projects.
Benefits
- Pay range: $23.00 to $25.00 per hour.
- Direct hire opportunity.
- For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.